How to obtain information under the Right to information act?

Right to Information Act 2005 mandates timely response to citizen requests for government information.
It is an initiative taken by the Department of Personnel and Training, Ministry of Personnel, Public Grievances, and Pensions to provide an RTI Portal Gateway to the citizens for quick search of information on the details of first Appellate Authorities, PIOs, etc.

The URL of the RTI software is: https://rtionline.gov.in/

Steps to file an RTI

  1. For submitting an RTI application click on submit request option.
  2. On clicking on submit request option ‘Guidelines for use of RTI ONLINE PORTAL’ screen will be displayed. This screen contains various guidelines for using RTI online portal. Citizen has to click on the checkbox ‘I have read and understood the above guidelines and then click on submit button.
  3. Then Online RTI Request Form screen will be displayed. Ministry or Department for which the applicant wants to file an RTI can be selected from the Select Ministry/Department/Apex body dropdown.
  4. Applicant will receive SMS alerts in case he/she provides a mobile number. The fields marked * are mandatory while the others are optional.
  5. If a citizen belongs to the BPL category, he has to select the option ‘Yes’ in the ‘Is the applicant below the poverty line?’ field and has to upload a BPL card certificate in the supporting document field. (No RTI fee is required to be paid by any citizen who is below the poverty line as per RTI Rules, 2012)
  6. On submission of the application, a unique registration number would be issued, which may be referred by the applicant for any references in the future.
  7. If a citizen belongs to the Non-BPL category, he has to select the option ‘No’ in the ‘Is the applicant below the poverty line?’ field and has to make a payment of Rs 10 as prescribed in the RTI Rules, 2012.
  8. ‘Text for RTI request application’ should be up to 3000 characters. If the text is more than 3000 characters, then the application can be uploaded in the supporting document field.
  9. After filling in all the details in the form, click on the ‘make payment option.
  10. On clicking the option, the Online Request Payment form will be displayed. The payment mode can be selected in this form, which can be; internet banking, ATM-cum-debit card, or credit card.
  11. After clicking on the ‘Pay’ button, the applicant will be directed to the SBI payment gateway for payment. After completing the payment process, the applicant will be redirected back to RTI Online Portal.
  12. The applicant will get an email and SMS alert on the submission of the application.

The application filed through this web portal would reach electronically to the nodal officer of the concerned Ministry/Department, who would transmit the RTI application electronically to the concerned CPIO.

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What to do if your RTI request is rejected?

There is a fundamental difference between RTI Request and RTI Appeal. RTI Request is filing an application for the first time. The request is made by the citizen to one person (i.e., PIO) to provide information. This means that it involves only the citizen and PIO.

RTI Appeal is an appeal before a senior officer against the decision of the PIO. This means that here, a third person (i.e., Appellate Authority) comes between the citizen and the PIO. The appeal is only filed when the citizen is not satisfied with the reply of the PIO or the PIO rejects the citizen’s request for information. This means an RTI request is an application process while an RTI appeal is an appellate procedure against the decision on an RTI application.

Steps for filing RTI First Appeal

  1. For submitting the First appeal application, click on the ‘submit first appeal’ option. Upon clicking, the ‘guidelines for use of RTI online portal’ screen will be displayed. This screen contains various guidelines for using RTI online portal.
  2. Citizen has to click on the checkbox ‘I have read and understood the above guidelines and then click on submit button.
  3. Online RTI first appeal form screen will be displayed. The applicant has to enter the registration number, email ID, and security code in the form.
  4. Upon clicking the submit button, the online RTI first appeal form will be displayed. The applicant can then select the reason for filing an appeal application from the ‘ground for appeal’ dropdown field.
  5. Text for RTI first appeal application should be up to 3000 characters. If the text is more than 3000 characters, then the application can be uploaded in the supporting document field. (As per RTI Act, no fee has to be paid for the first appeal).
  6. On submission of the application, a unique registration number would be issued, which may be referred by the applicant for any references in the future.

The application filed through this web portal would reach electronically the nodal officer of the concerned Ministry/Department, who would transmit the RTI application electronically to the concerned appellate authority

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